Terms of delivery

These delivery terms are valid from 18.6.2026.

Online store

Oy Klippan Ab
Santaradantie 8
FI-01370 Vantaa

phone: +358 (0) 9 836 2430
e-mail: info@klippan.fi
Business ID 0113210-1

The store sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

By clicking the Buy button, you accept the general terms and conditions of the Oy Klippan Ab online store.

Order and payment confirmation

Once we receive your order, we will email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

Oy Klippan Ab
Santaradantie 8
FI-01370 Vantaa

phone: +358 (0) 9 836 2430
e-mail: info@klippan.fi
Business ID 0113210-1

Delivery methods and costs

Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented. We reserve the right to make any corrections to the delivery method upon delivery.

Delivery time

Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if there are out of stock in the shopping cart and we will also notify you of any delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return policy

Consumers have a 14-day right of withdrawal under the Consumer Protection Act. You may inspect the product just as you would in a store. Use beyond what is considered normal may result in liability for depreciation.

Right of withdrawal

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory. You can also exercise your right of cancellation online on the order tracking page. If you use this option, we will send you a confirmation of receipt of the cancellation notice by email without delay, stating the content of the cancellation and its date and time of delivery.

Product return

Unless otherwise stated, the consumer is responsible for the costs of returning the goods when exercising their statutory right of withdrawal.

The packaging of the returned product is the responsibility of the returner. The product must be packaged carefully so that it is not damaged in transit. The seller is not responsible for damage to returns that are packaged carelessly and in violation of the terms of the contract. The costs caused by an error on the part of the customer will be charged to the customer. We reserve the right to charge the customer for the costs if the return has been made in violation of the terms of the contract.

Unredeemed package

Non-redeeming is not the same as a return or cancellation. For an unredeemed package for which no separate cancellation notice has been made, we will deduct €20 in handling fees from the refunded amount.

Problem situations

If the product is lost or damaged during transport or does not correspond to your order, you must immediately report the error to our customer service in writing. Also take pictures of the package and the damaged item and send them to the seller by email. If the package is clearly damaged in transport, you must immediately file a complaint with the shipping company you have chosen.