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Terms and conditions

Terms of delivery

These delivery terms are valid from October 1, 2020.

Online store

Oy Klippan Ab
Santaradantie 8
FI-01370 Vantaa

phone: +358 (0) 9 836 2430
e-mail: info@klippan.fi
Business ID 0113210-1

The store sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

By clicking the Buy button, you accept the general terms and conditions of the Oy Klippan Ab online store.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

Oy Klippan Ab
Santaradantie 8
FI-01370 Vantaa

phone: +358 (0) 9 836 2430
e-mail: info@klippan.fi
Business ID 0113210-1

Delivery methods and costs

Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.

Delivery time

Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if there are out of stock in the shopping cart and we will also notify you of any delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return policy

Right of exchange and return

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and salable products in the original packaging. Fill in, print and attach the form in the return package and deliver the package to the nearest postal office. Once the return has been received and approved, the money will be refunded directly to your account. We do not accept returns more than 14 days after delivery.

Download the return form here.

For customers outside Finland.

Please contact our customer service (info@klippan.fi) for possible return directives to Finland.

Unredeemed package

Non-redemption is not the same thing as return or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.